| FAQ | |
Question |
Answer |
| Q1: Can we visit your factory? | A1: Yes, welcome to visit at any time. You will be accompanied by our staff the whole journey and be given the chance to visit famous tourist attractions free of charge. |
| Q2: How could I get a sample? | A2: Sample information: Quantity, Specification (size, material, color logo and etc.), artwork or sample will be the best; |
| Q3: How can I pay for the sample? | A3: For sample fee and freight, it is negotiable. |
| Q4: Will the sample fee be refunded? | A4: Yes. The sample fee will be refunded once the order is confirmed |
| Q5: What's your sample time? | A5: Generally, the lead time of sample is about 7 working days from that day we got your sample fee. |
| Q6: What's your delivery time? | A6: Generally, about 25 working days and according to your qty and request. |
| Q7: What is MOQ? | A7: Generally, our MOQ is 300PCS. |
| Q8: Can we order the color we want? | A8: If your order quantity meets the MOQ of dyeing the material, yes. For more information, please kindly contact our salesman. |
| Q9: Can we print our logo on the products? | A9: Yes, we supply you with a made-to-order service. |
| Q10: Can you offer OEM, ODM service? | A10: Yes, we accept. |
|
| Q11: Can you offer test service? | A11: Products can be tested to designated agency according to customers' requirements. |
| Q12: What is the whole process for doing business with us? | 1) First, please provide details of the products you need so we can quote for you. |
| 2) If price is acceptable, we will make sample for you. |
| 3) If sample approved and require bulk production, we will provide Proforma Invoice as order confirmation, then deposit payment will be required. |
| 4) During the whole production process, we will send you photos of all goods, packing, loading details, so you can keep an eye on your products. |
| 5) We will send you B/L copy once goods shipped and Original Documents will be provided right after balance paid. |
| 6) Please contact us if you have any problems after you receive goods, and we will fix it for you as our top priority. |
| |
){kind=link}